GENERAL TERMS AND CONDITIONS The general terms and conditions of the online store harmonyhug.eu, which is owned by the Slovenian company D4 WEB d.o.o., are prepared in accordance with the Consumer Protection Act (ZVPot), based on the recommendation of the Chamber of Commerce (GZS) and international codes for e-commerce .
Company information
D4 WEB d.o.o.,
Brezovce 6,
1236 Trzin,
Slovenia
VAT number: SI95763511
Email: support@d4web.eu
The general conditions describe the functioning of harmonyhug.eu, user rights and the business relationship between the provider and the customer.
Availability of information The provider undertakes to always provide the customer with the following information:
a) business identity (name and place of business, identification number)
b) contact information, enabling the user to communicate quickly and efficiently
c) main characteristics of goods or services (including after-sales services and guarantees)
d) availability of products (every product or service that is offered on the site should be available in a reasonable time) e) method of delivery of goods or services, execution and (method, place and date of delivery)
f) all prices must be clearly and unambiguously defined and it must be clear whether they already include taxes and transport costs
g) method of payment and delivery
h) time-valid offers
i) the period in which it is possible to withdraw from the contract and the conditions for withdrawing from the contract; also how much it costs the buyer to return the product
j) an explanation of the appeal process, including any information about the contact person or customer contact department.
Product offer Products on harmonyhug.eu are frequently updated. If the products are not in stock, it is stated so.
Payment methods:
cash on delivery;
with a payment card
Warning: these conditions and postage prices apply only to delivery within the territory of the Slovak Republic. The purchase contract is stored in electronic form on the provider’s server, the client automatically receives an invoice to the e-mail address.
Prices
The prices are listed including 22% VAT. Prices are valid at the time of conclusion of the contract and have a predetermined validity. The prices are valid in the case of payment by the above-mentioned payment methods, under the above-mentioned conditions. The purchase contract between the provider and the customer is concluded the moment the provider confirms the order (the customer receives an e-mail about the order confirmation). From that moment, all prices and other conditions are fixed and apply to the provider and the customer. All special offers are valid until the date listed or while supplies last.
WITHDRAWAL FROM ORDERED GOODS
In accordance with the provisions of § 7 par. 1 a. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller’s premises, the consumer has the right to withdraw from the contract within 14 days of receiving the goods. The customer is obliged to return the goods within 14 days from the notification of withdrawal from the contract. The consumer returns the goods to the address: D4 WEB, d.o.o., Brezovce 6, 1236 Trzin, Slovenia. After receiving the goods, the seller will return the value of the purchased goods. The cost of returning the goods is paid by the customer. We do not accept cash on delivery. When returning the goods, the consumer must document the personal data specified in the order and the number of the bank account to which he wants to receive the returned amount. The replacement will be made within 30 days from the delivery of the package to the company’s address. Postage costs are non-refundable. The customer is obliged to notify the e-mail address support@d4web.eu within 14 days of the intention to return the purchased goods and to send the goods to the specified address within 14 days. If the customer does not do so, unfortunately he loses the right to a refund.
Personal data protection policy
The provider is committed to the long-term protection of personal user data. The provider will handle personal data exclusively for the fulfillment of the contract (sending information materials, offers, invoices) and for further necessary communication. User data will in no case be passed on to unauthorized persons.
Communication
The provider contacts the user via means of remote communication only if the user has not explicitly raised an objection. The electronic newsletter and / or text message will contain the following components: – clearly and unambiguously marked as advertising – the sender will be clearly visible – various campaigns, promotional and other marketing techniques will be marked as such. Also, the conditions of participation in them will be clearly defined – the way to unsubscribe from receiving advertising messages will be clearly presented – if you do not want to receive advertising notifications, the provider will respect this.
LEGAL NOTICE harmonyhug.eu brand and logos are the property of D4 WEB d.o.o.
Complaints and disputes
The provider respects the applicable legal regulations for consumer protection. The provider makes every effort to establish an effective system for dealing with complaints and a designated person who, in case of problems, can contact the buyer by telephone or e-mail in accordance with the obligations. The appeal is submitted via the e-mail address support@d4web.eu. The complaint procedure is confidential. Within five working days, the provider confirms that it has received the complaint, informs the customer about how long it will take to deal with it, and informs him about the procedure. The provider is aware that a key element of a consumer dispute, at least as far as the resolution of the case is concerned, is its asymmetry between the economic value of the claim and the costs incurred to resolve the dispute. This is also the main obstacle for the consumer not to initiate proceedings in court. Therefore, the provider will make every effort to resolve potential disputes through reconciliation.
INFORMATION AND E-NEWS
The user agrees that when registering for e-news, he will be regularly informed about changes to the website, new services and promotions. The provider undertakes that the user’s e-mail address will not be misused in any way or provided to a third party. The user can unsubscribe from sending e-news at any time. I agree that the owner of the online store will use the entered data for the purpose of informing about special offers. By clicking on “Complete your purchase” I agree to the confirmation of the order with the obligation of payment and to the General Terms and Conditions.
